By interacting with us, submitting information to us, using, purchasing or signing up for any promotions or services offered by us, you agree and consent to Kstar Limousine Services (collectively referred to “Group”, “us”, “we” or “our”), as well as our respective representatives collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Kstar Limousine Services providers and relevant third parties in the manner set forth in this Personal Data Protection and Privacy Policy (“Policy”). For the avoidance of doubt, this Policy applies to our customers. In addition, this Policy will also provide you with more information on the basis upon which we may lawfully collect, use, and/or disclose your Personal Data without your consent, where permitted by applicable law.
This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and any consents you may have provided in connection with this Policy are cumulative and additional to any rights which we may have under applicable law to collect, use or disclose your Personal Data.
PERSONAL DATA
In this Policy, “Personal Data” refers to any personal data, as defined under the Act, obtained by us in the course of and as a result of the provision of any products and services by us to you. Depending on the nature of your interaction with us, such Personal Data collected, used and disclosed to us may include, but not limited to, your name, mailing address, telephone number(s), personal email address, NRIC number, payment-related information, location data (such as your geographical location) your images taken by us, transactional data, and any other information (including without limitation information relating to any individual) which you may have provided in any form to us.
COLLECTION OF PERSONAL DATA
Personal Data may be collected from you in a number of ways, such as, but not limited to:
- when you use our services;
- when you ask us to provide a service over the telephone, social media or internet;
- provide information to assess your eligibility to provide services as our driver partner (such as your driver’s license information, vehicle information and background check results (as legally permissible)); and/or
- when you use, access and/or interact with us via any of our websites, mobile applications and/or other channels (the “Platforms”).
Where you disclose your Personal Data to us, you agree to be bound by this Personal Data Protection and Privacy Policy in respect of the Personal Data collected about you.
If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.
PURPOSE FOR COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
We collect Personal Data for the purposes stated in this Policy. These purposes include, but are not limited to:
- providing you with our services, including processing requests for those services;
- engaging you to provide services;
- responding to your request or enquiries;
- receiving feedback and dealing with complaints and disputes;
- processing orders, payments, and administering accounts;
- providing customer support, such as service maintenance reminders;
- obtaining and sending quotations from different insurance companies;
- communicating with you and/or any third parties (whose information is provided by you) in relation to any products and/or services we provide which are relevant to your existing relationship with us in connection with any of the purposes stated in this Policy;
- detecting or preventing fraud, unlawful or improper activities;
- meeting or otherwise complying with all applicable laws, including without limitation compliance, audit, regulatory, and legal obligations (e.g. reporting to regulatory and industry entities), and enforcing our corporate policies and legal rights;
- any other purpose that may be made known by you; and/or
- any other purpose relating to or reasonably necessary for any of the above.
In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use, disclose and/or process your Personal Data. If so, subject to applicable law, we shall have the right to collect, use, disclose and/or process your Personal Data for such purposes as well.
We may for the purposes set out in this section contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
DISCLOSURE
Subject to applicable law, you hereby agree, acknowledge and consent that your Personal Data may be disclosed for any of the purposes listed above in this Policy (as applicable), to the following entities or parties, regardless whether they are located overseas or in Singapore:
- any agent, contractor or third party service provider who provide services to Kstar Limousine Services, including respective employees, agents and/or other third parties that any of the foregoing persons rely on to provide their respective services
- any external business and charity partner in relation to corporate promotional events;
- the Credit Bureau Singapore, and/or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
- any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
- any person to whom we transfer or may transfer our rights and duties;
- banks, credit card companies and their respective service providers;
- our professional advisors such as our auditors and lawyers;
- relevant government regulators, authorities or law enforcement agencies to comply with any laws or rules and regulations imposed by any governmental authority;
- any other party to whom we are authorised by you or by law to disclose your Personal Data.
DEEMED CONSENT
In addition to the matters set forth above, subject to and in accordance with applicable law, you shall be deemed to have consented to us collecting, using, disclosing and sharing amongst ourselves your Personal Data, and disclosing such Personal Data to Kstar Limousine Services and relevant third parties:
- where in response to a request for your Personal Data in connection with identified purposes, you voluntarily provide such Personal Data to us for such purpose(s) and it is reasonable that you would voluntarily provide such Personal Data; and
- where the collection, use or disclosure of your Personal Data is reasonably necessary for the conclusion and/or performance of a contract, between you and us or any other organisation entered into at your request, which may include recipients of your Personal Data not indicated in this Policy.
WITHDRAWAL OF CONSENT
You may refuse to give or withdraw your consent for us to collect, use or disclose your Personal Data by giving us reasonable notice as long as there are no legal or contractual restrictions preventing you from doing so. Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with us and you being in breach of your contractual obligations or undertakings, and our legal rights and remedies in such event are expressly reserved. Withdrawing of such consent may also result in termination of providing other services such as service reminders, and keeping of records of our customer-management history.
Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to Kstar Limousine Services your behalf.
Should you wish to withdraw your consent, please notify us by email at [email protected]. We may require up to 2 weeks, upon receipt of your request, for your request to take effect.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) a request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) in respect of any of your personal data which we hold about you, (i) a correction request to correct or update such personal data, or (ii) a request to delete such personal data, you may submit your request in writing or via email at [email protected]
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. We will respond to your access request as soon as reasonably possible. Should we not be able to respond to your access request within 30 days after receiving your request, we will inform you in writing via email within 30 days of the time by which we will be able to respond to your request.
If we are unable or not required to grant an access, correction or deletion request, we shall generally inform you of the reasons (except where we are not required to do so under the PDPA).
ENSURING PERSONAL DATA IS UP-TO-DATE
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date. You shall ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested. Please update us immediately if there is any change to the Personal Data you submitted to us.
SECURITY OF PERSONAL DATA
Security of Personal Data is very important to us and we take all reasonable precautions and care to protect your Personal Data from misuse, loss, unauthorised access, modification or disclosure.
RETENTION
We will retain your Personal Data for a reasonable period for the purposes as cited herein or as required by law.
THIRD-PARTY SITES
We are not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to any Platform.
RESOLVING CONCERNS
If you believe that the privacy of your Personal Data has been compromised, please contact us immediately and we will take the relevant steps to address your concerns.
RIGHT TO AMEND THE POLICY
We reserve the right to update or modify this Policy from time to time, and send you notification of updates to this Policy in any form as we may deem appropriate. While you should regularly check this Policy, we may also inform you of how we process your Personal Data by publishing (or amending) this Policy and, where required by applicable law, by posting a notice, or reaching you via other forms of communication (e.g. sending you an SMS message or email) according to such contact particulars that we may have of you in our records from time to time. You may also contact us in the manner disclosed in this Policy to learn about our handling or processing of your Personal Data. Hence, please check back regularly for updated information on the handling of your Personal Data。
